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Most frequently asked questions

Wireless and Internet Code

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it...

How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the...

What do I receive with the My Rewards program?

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy...

Internet Traffic Management Policy

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management...