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Most frequently asked questions

How do I change my privacy settings inside the Fizz community?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...

What is an Add-On and how do I buy one?

You are traveling outside your coverage area? In this case, you probably need a travel add-on. Details are here : I’m travelling outside my coverage...

How do I view my usage?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are...

How do I add a plan to my account?

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for...

How to close a deceased customer’s account

The request to close an account due to the death of a Fizz member must be completed and accompanied by proof of death, the contact information of the...