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Most frequently asked questions

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


Some calls when in the U.S. do not work. Why?

If you are travelling to the United States, including Puerto Rico and the U.S. Virgin Islands, the ability to make calls will depend on the network...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

What day was the first cell phone call made in Canada?

Was it on November 1st, 1997 January 1st, 2000 July 1st, 1985

8
1

Esims Issue call drop and unable to receive all my call since switch to iphone 17

Apple confirm was with the carrier the issue and I just reinstall the Esims from fizz but still not work. My phone hang up on important call and some ...

2

Cell reception issues after travel

Hi, I've had good reception until leaving to travel in Asia for 3 months. I left in February 2026. I have not changed my phone and I have still have t...

1

Call barring on outgoing calls

Hello, purchased a travel add-on to my destination. However cannot make outgoing calls, locally or internationally, my Samsung Note 10 Plus says ''Out...

1

Fix my incoming call pay

Hi I have been with FIZZ now 4 months I believe and I noticed I don't really get calls just the company you deal with to spam my number! Let's of text...

2

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