Customer

Most frequently asked questions

The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...

Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...

Frequently topics on Community Hub

Returning Customers

If you leave Fizz and then return, do you start at zero for accumulating points or do you get back the rewards you had earned before leaving?

2

Rogers and fido customers can't call our Network

I'm with this nobody can call me from Rogers and Fido it just started yesterday

10

DID YOU KNOW...currently Rogers/Fido customer's unable to call Fizz freedom customers

Yeah....so not kidding

12

Awful customer service

A mixture of incompetence and stupidity in one. Their customer service agent is telling me the messages I have been sending and receiving from a numbe...

5

0

Why are plans offered to new customers at 4GB cheaper for new customers?

Why are the new 4GB plans cheaper for new customers vs for those of us who’ve been with fizz for 5 years?!

10

1

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