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First steps

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Mobile
Home Internet

Most frequently asked questions

How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...


Frequently topics on Community Hub

Watching the world cup without affecting my current internet plan?

Essentially I want to watch the world cup with the cheapest plan possible (ideally in French) and then smoothly unsubscribe when it's done It's not t...

1

SMS still not working ?

Been almost more than 2 weeks and still no sucess in send or receive SMS messages. I know I posted before, but I would not do this if everythhing was ...

11

How to view ONLY selected categories from Discussions

Here are steps that you can filter out only Categories that you're interestedStep1 - Choose Categories that you're intested and Follow them Goto ...

3
1

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

How to finish activating the plan when the first pave regarding "your Montly Plan" is blocking the p

The process of activating my SIM card has crashed. When I return to my account to continue my activation, the system redirects me to the first page, w...

8
21

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