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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

Internet down?

My internet keeps cutting out randomly. In the past two days, it's been down about 7 times. Is this on my end or a widespread outage?

2

Internet down?

I haven’t had internet for the past couple of hours. I have rest the modem several times, and it hasn’t helped. Is anyone else experiencing this issue...

1

No internet

I have no internet for 30 minutes now. What is happening? I already tried to restart the módem and it doesn’t work. I need to work!

2

Technical question - Fizz internet with Videotron TV

Currently with Videotorn internet and Illico on 3 TV's. If I cancel Videotron internet and activate Fizz internet, will I be receiving 2 separate sig...

5

Is it normal to have unstable Internet speed 940/50, and it drops multiple times per week?

I moved from Videotron to Fizz a few months back. Reason, constant price hikes. Quality of service was always dependable tho. Second reason, two teens...

2

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