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Most frequently asked questions

Why buy a phone at Fizz ?

Which mobile plan am I allowed? The beauty of buying a phone with Fizz is that there are no restrictions on your Fizz mobile plan : You create the...


When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How does financing with Affirm work?

The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Frequently topics on Community Hub

2 devices, 1 phone number possible?

My mom hates technology and current neither has a cellphone nor internet. However her Bell bill is getting expensive and is looking to get off her lan...

2
0

Buying a preloved phone

Looking to buy a preloved phone to keep as spare. However, it appears the only options are to buy it with a new plan, or tie it to an existing plan. ...

10

I got a new phone but not from fizz, I got a esim and it just won't connect, says emergency calls

I got a new phone, it won't connect says emergency calls only. Or unreasonable. Please help me and explain like I'm 5 please lol

5

My Phone&Device Plan is not activated

Hi guys, I need help with this matter. I'm a returned customer to Fizz, when I placed this order on the website I didn't choose to use esim or new phy...

5

Payment for phone and plan.

I have just ordered a phone through Fizz and I have opted for 4 payments through affirm. Just want to confirm my phone payments will be debited from m...

3

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