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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

How to avoid getting Roaming Alert emails and text when you already have a plan

I received an email and a text warning me that I am roaming in the US. I have a Canada – USA plan. This message scared me and made me go check my plan...

6

Moving from Toronto to Montreal in the Canada/USA plan.

I am currently in Ontario, but will be moving to Montreal in August. I have the Fizz 50GB 5G plan for Canada/USA at $32/month. I want to keep my Ontar...

1

Router set up but no plan on profile

just got my router in the mail, completely set up, it's working but EXTREMELY slow. went onto my profile and there is nothing pending activation, it d...

1

Referral bonus plan changed

I recently referred a family member, and they signed up for Fizz using my referral code. I understand that the referral credit is applied after three ...

9

My Phone&Device Plan is not activated

Hi guys, I need help with this matter. I'm a returned customer to Fizz, when I placed this order on the website I didn't choose to use esim or new phy...

5

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